Every order leaves within 24 hours. You get a tracking number by email as soon as it ships, and the price you paid at checkout is the price you pay — duties are already covered.
Delivery times
| Country | Estimated delivery | Duties |
|---|---|---|
| United States | 8–13 business days | Included, no fee on delivery |
| Canada | 8–13 business days | Included, no fee on delivery |
| United Kingdom | 8–13 business days | Included, no fee on delivery |
| Australia | 8–13 business days | Included, no fee on delivery |
| New Zealand | 8–13 business days | Included, no fee on delivery |
These are the five countries we currently ship to. Timings are working days and start the day after dispatch, not the day you order.
Duties are already paid
We cover import duties on every order. Nothing is collected from you when the parcel arrives, and there is no invoice at the door.
This is worth saying plainly, because it stopped being the norm. Since the low-value import exemptions were withdrawn, shoppers in several countries have been asked to pay a customs charge before a courier would hand over a parcel they had already paid for. That does not happen here.
Tracking
Your tracking number arrives by email within 24 hours of dispatch. Tracking can go quiet for a few days while a parcel moves between carriers or clears customs — that is normal and does not mean anything is wrong.
If your parcel has not arrived
If tracking has not moved for more than seven days, or the estimated window has passed, email us at nuzzly.pet@gmail.com with your order number. We will chase the carrier and come back to you within 24 hours.