You have 30 days from the day your order arrives. If something is not right, tell us and we will sort it out.
How it works
- Email us within 30 days of delivery. Write to nuzzly.pet@gmail.com with your order number and what the problem is. A photo helps if the item arrived damaged or is not what you ordered.
- We confirm the return and send you the next steps. Usually within one working day. You will not be left guessing what to do with the parcel.
- Your refund is issued once the return is confirmed. It goes back to the original payment method. Depending on your bank, it can take a few more days to appear on your statement.
What we need from the item
Items should be in the condition they arrived in, with any tags or packaging you still have. Something a pet has used, chewed or slept on is fine to talk to us about — tell us what happened and we will be reasonable about it.
Damaged, faulty or wrong item
Send a photo with your first email. You will not be asked to pay return shipping on anything that arrived damaged or was sent in error.
Changed your mind
That is a valid reason. The 30 days apply the same way — email us and we will confirm the next steps.
Questions before you buy
If you are unsure about a size or whether something suits your pet, ask before ordering. nuzzly.pet@gmail.com — we reply within 24 hours, and it saves everyone a return.