Straight answers about shopping with Nuzzly. Product-specific details stay on the relevant product page.
Delivery and markets
How long does delivery take?
Available delivery estimates and shipping options are shown at checkout for your address. We do not use one fixed estimate for every product and market.
Are duties included?
Nuzzly does not currently make a universal duties-included promise. Review the amounts and notices shown at checkout; customs treatment can vary by destination and order.
Where can I order?
Nuzzly has active markets for the United States, Canada, the United Kingdom, Australia and New Zealand. Checkout confirms availability for the address entered.
Orders and returns
How do I request a return?
Email nuzzly.pet@gmail.com with your order number before sending anything back. We will confirm the instructions and terms that apply to the item and order. See the returns page.
Can I change or cancel an order?
Contact us as soon as possible with your order number. We can confirm what is still possible based on the order's current fulfilment state.
My order needs attention. What should I send?
Include your order number, the email used at checkout and a short description of the issue. Do not send payment-card details.
Can I check out without an account?
Yes. A customer account is optional.
Products
How do I know whether a product suits my pet?
Use the dog and cat compatibility information on the product card and product page, then review the product details and variant options before ordering.
How do I choose a size?
Use the product's published measurements or size guide when available. If those details are missing, contact us before ordering rather than choosing by breed alone.
Still need help?
Use the Nuzzly help panel or email nuzzly.pet@gmail.com. Do not include payment-card details.